Return and Refunds

At Drinkun, we believe in getting your favorite booze to your doorstep, fast, fresh, and hassle-free. We aim to deliver every order perfectly, but we get that sometimes things might go sideways. Here’s our official policy on returns and refunds—designed to keep it fair for everyone while staying true to Drinkun’s no-nonsense convenience vibe.

🔁 Returns

Drinkun only accepts returns under very limited conditions:

• Returns are only applicable at the time of delivery if:

  • The item is genuinely damaged, leaking, or broken.

  • The wrong product was delivered (i.e., you ordered vodka, but we sent you whiskey).

To initiate a return, you must flag it immediately with the delivery courier or contact customer support within 10 minutes of delivery confirmation, with photo evidence.

⚠️ Once a delivery is accepted, all sales are final—no takebacks.

💸 Refunds

We’ll issue refunds under the following conditions:

✅ Eligible Refund Situations:

• Damaged Items (verified with photo evidence at the time of delivery):

  • Product cost is refunded in full.

  • Service fee and delivery charges are not refundable.

• Wrong Items Delivered (must be returned on the spot):

  • Product cost is refunded.

  • Service fee will apply for the return pickup.

❌ Non-Refundable Situations:

• You changed your mind after delivery was accepted.

• You failed to present valid ID (must be 21+) at delivery.

• Delivery was made to the wrong address due to user-provided incorrect details.

• You weren’t available to receive the delivery within the delivery window.

• Orders with photo-confirmed drop-off (in compliance with your instructions).

• Items reported missing or incorrect after the fact, with no proof.

📦 Return Charges

If a return is accepted (e.g., for a wrong item), the customer will be charged a service fee to cover the logistics of the return. Only the product cost will be refunded after the returned item is verified in acceptable condition.

🚫 Cancellations & Courier Issues

• If no courier is assigned and your order is canceled automatically, we’ll refund you in full.

• If the courier cancels after pickup, a full refund will be issued (product + delivery).

• If your order is delivered late due to Drinkun or courier error, we’ll assess refund eligibility case by case—your satisfaction matters.

📷 Proof is Key

All refund and return requests must be backed with time-stamped photo/video proof. Drinkun reserves the right to decline any claim that lacks credible evidence.

👌 Our Promise

We’re here to keep your night flowing, not create a buzzkill. Drinkun’s policies are crafted to keep things fair while keeping our lightning-fast, fee-free delivery experience intact.

If you ever have an issue, reach out fast—we’ll make it right if it's on us.